SAP Knowledge Base Article - Public

2423599 - View Profile in Candidate Account is Not Available. - Recruiting Marketing

Symptom

Candidates unable to see job offers/jobs applied in RMK profile because 'View Profile' button is missing.

Environment

SAP SuccessFactors Recruiting Marketing

Reproducing the Issue

  1. Log in to the RMK site.
  2. View profile' button is missing. 

Resolution

Candidate created an account via external site before signing up to RMK. To fix the issue, you can follow this steps:

  1. Log in to career site.
  2. Search for any job and pick a job you like.
  3. Click 'Apply' button (you don't need to finish or completely apply to that job).
  4. System will pop up asking for your password (if not, proceed to step 5).
  5. System will detect that you have an account to Talent Community (this is because you applied using external site where you re-directed to the RCM).
  6. Reset your password.
  7. Input your email address.
  8. Once received a password reset link, create a new password.
  9. Log in using your new password.
  10. You can see the 'view profile button' now.

See Also

3538764 - View Profile and Join Talent Community are redirecting to old RCM page - Recruiting Marketing 

Keywords

KBA , LOD-SF-RMK-INT , Int with RCM, Data Mapping, AwLi, Multilocation posting , Problem

Product

SAP SuccessFactors Recruiting all versions