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SAP Knowledge Base Article - PreviewSymptom
You are using web service ManageTicket to send tickets from ERP to C4C via web service and you expect to use the same ERP IDs in C4C.
However, C4C does not use ID mapping, but uses C4C internal IDs.
(For customer ID, the equipment ID, functional location ID, material ID etc.)
Read more...
Environment
SAP Cloud for Customer 1711
Product
SAP Cloud for Customer core applications all versions ; SAP Hybris Cloud for Customer add-ins 1708 ; SAP Hybris Cloud for Customer add-ins 1711
Keywords
ManagedTicket, web service, external ID, internal ID , KBA , LOD-CRM-EMP , Employee , How To
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