SAP Knowledge Base Article - Public

2423652 - Survey details show "no description" for the user

Symptom

User opens a survey and some fields are not populated.

survey_user.PNG

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. As a user, navigate to your learning plan
  2. Open any pending survey
  3. Some fields show "No description"

Cause

Those fields are automatically populated from the class or item related to the survey, therefore if the information is missing the fields would show "no description".

Resolution

Populate the respective fields when creating the scheduled offering.

  • Title = survey name
  • Class = class description
  • Primary Instructor = instructor added to the Class at the time of creation of the class, if instructor is only added to the segment then it will not show here
  • Primary Location = same as instructor for population

TIP:

If your application is used in more than one language do not forget to translate the survey name and the class description by clicking on the globe icon next to the field.

survey_localization.PNG

 

Keywords

SAP, Successfactors, Learning, LMS, survey, item evaluation, follow up evaluation, course feedback, feedback form, feedback form, missing information in survey, special characters in survey fields, no description, class, description, title, instructor, location , KBA , LOD-SF-LMS-EVA , Surveys , Problem

Product

SAP SuccessFactors Learning all versions