SAP Knowledge Base Article - Public

2423837 - Benefits sequence in Employee Benefits page - Employee Central

Symptom

How is the order of the benefits determined for the Employee's Benefits Overview Page?

Environment

SAP SuccessFactors Employee Central

Reproducing the Issue

  1. Login into the instance;

  2. Go to the Employee Profile;

  3. Navigate to the Benefit Section;

  4. Click in "Go to Benefits";

  5. The available Benefits list is displayed;

  6. Once the page is loaded and then refreshed, order will not change instead.

Cause

Currently, this is the system expected behavior and cannot be customized.

Resolution

The sorting of the benefits in the Benefit Overview Page will be random.

The same behavior will apply to the "Recent Approved Claims", however for the claims, it's possible to use the "Claims History", where there is the option to sort the benefits ascending or descending by name or submission date.

Customer may opt to log Enhancement Request should any request in current behavior.

2090228 - How to submit enhancement requests for SAP SuccessFactors products

See Also

 Using Claims History

Keywords

Benefits Order, Benefits sSequence, Benefits Sorting, Benefit Overview Page, "Recent Approved Claims",  Claims History , KBA , LOD-SF-EC-GBF , Global Benefits , LOD-SF-EC , Employee Central , Product Enhancement

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Suite all versions