Symptom
An application error occurs when an employee requests leave.
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
Environment
- SAP Successfactors Employee Central
- Time off
Reproducing the Issue
- Navigate to the employee's Time off page
- Request a leave
- An application error occurs.
Cause
- This happens when there are multiple duplicate accruals posted on the same date.
- Run the Check Tool from Admin Center in order to identify the duplicate accruals in the instance.
Resolution
OPTION 1
- To delete the duplicate accruals, in the Time Account click on ‘details’ of the ‘Accrual’ to check the Accrual Period ID.
- If 2 accruals are having the same ‘Accrual Period ID, then delete one of them'.
- Similarly do this for all the accruals, if there are duplicate ‘Accrual Period ID’.
OPTION 2
- Navigate to Admin Center > Configure Object Definition > Time Account Type.
- Take Action > Make Correction > Click on details beside ‘accrualRecalculationPostingMethod’ > Set the visibility to ‘Editable’ >Save.
- Navigate to Admin Center > Manage Time off structures > Time Account Type > Set the field ‘Accrual Recalculation Posting Method' to ‘No Recalculation Posting’ > Save.
- Navigate to Admin Center > Manage Time Off Calendars > Create New Calendar for the accrual period for which the duplicate accrual is posted (You can identify this from the accrual period id by following the step 1 of OPTION 1) > Enable the Recalculation Flag.
- Run the calendar. This will remove all the duplicate accrual postings.
- After you confirm the duplicate accruals are removed, navigate again to Admin Center > Manage Time off structures > Time Account Type > Set the field ‘Accrual Recalculation Posting Method to ‘Classic’ > Save.
See Also
Product Support: please see Internal Memo
Keywords
SF, success factors, TIMEANDLABOR_SYSTEM_ERROR_WITH_ID, INVALID_NUMBER_RECALCULATION_ACCRUAL, timeoff, ECT-85255 , KBA , LOD-SF-EC-TIM , Time Off , Problem
Product
SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HXM Suite all versions