SAP Knowledge Base Article - Public

2424503 - Application Error While Requesting Leave - EC

Symptom

An application error occurs when an employee requests leave.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental." 

Environment

  • SAP Successfactors Employee Central
  • Time off

Reproducing the Issue

  1. Navigate to the employee's Time off page
  2. Request a leave
  3. An application error occurs.

Cause

  • This happens when there are multiple duplicate accruals posted on the same date.
  • Run the Check Tool from Admin Center in order to identify the duplicate accruals in the instance.

Resolution

OPTION 1

  1. To delete the duplicate accruals, in the Time Account click on ‘details’ of the ‘Accrual’ to check the Accrual Period ID.

AccrualPeriodID.jpg

  1.  If 2 accruals are having the same ‘Accrual Period ID, then delete one of them'.
  2. Similarly do this for all the accruals, if there are duplicate ‘Accrual Period ID’.

OPTION 2

  1. Navigate to Admin Center > Configure Object Definition > Time Account Type.
  2. Take Action > Make Correction > Click on details beside ‘accrualRecalculationPostingMethod’ > Set the visibility to ‘Editable’ >Save.
  3. Navigate to Admin Center > Manage Time off structures > Time Account Type > Set the field ‘Accrual Recalculation Posting Method' to ‘No Recalculation Posting’ > Save.
  4. Navigate to Admin Center > Manage Time Off Calendars > Create New Calendar for the accrual period for which the duplicate accrual is posted (You can identify this from the accrual period id by following the step 1 of OPTION 1) > Enable the Recalculation Flag.
  5. Run the calendar. This will remove all the duplicate accrual postings.
  6. After you confirm the duplicate accruals are removed, navigate again to Admin Center > Manage Time off structures > Time Account Type > Set the field ‘Accrual Recalculation Posting Method to ‘Classic’ > Save.

See Also

Product Support: please see Internal Memo

Keywords

SF, success factors, TIMEANDLABOR_SYSTEM_ERROR_WITH_ID, INVALID_NUMBER_RECALCULATION_ACCRUAL, timeoff, ECT-85255 , KBA , LOD-SF-EC-TIM , Time Off , Problem

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM suite all versions