SAP Knowledge Base Article - Public

2425012 - The Defaulting of The Owner of a New Account is Not Working as Expected


When creating a new Account, the Owner is not defaulted in the QuickCreate.

Reproducing the Issue

  1. Go to the work center Customers.
  2. Go to the View Accounts.
  3. Click on the New hyperlink.

The field Owner is empty and not defaulted with the User logged in to the system.


Currently, the system only defaults the User logged in to the system as owner, if the Territory Management is not in the Scope.


This is the expected system behaviour.


KBA , LOD-CRM-EMP , Employee , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions