SAP Knowledge Base Article - Public

2425220 - Rewards & Recognition Error - "This employee is not eligible for spot award"

Symptom

Receive error message "This employee is not eligible for spot award" when trying to assign a Spot Award.

 "Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

  • SAP SuccessFactors HCM Suite
  • SAP SuccessFactors Compensation
  • SAP SuccessFactors Spot Awards

Reproducing the Issue

  1. Go to Compensation ->Rewards and Recognitions.
  2. Recognize and Reward someone> Search for someone to nominate> Below error is received.

SA_Error.jpg

Cause

It is mandatory to associate Eligibility rule to Spot Award Program. For both EC and Non-EC users, if no rules are associated under the eligibility tab, then none of the employees are eligible for the program.

Resolution

Associate an Eligilbility rule for Spot Award Program to resolve this issue.

See Also

NA

Keywords

spot award, eligibility, reward eligible, success factors, sf , KBA , LOD-SF-RNR-MAP , EC Workflows & Award Routing , Problem

Product

SAP SuccessFactors Compensation all versions ; SAP SuccessFactors HXM Suite all versions