Symptom
The Learning Expiration Notification is being sent before the threshold set in the Learning Expiration Notification, Automatic Processes.
Environment
SAP SuccessFactors Learning
Reproducing the Issue
In the Admin side, click:
1. System Admin >
2. Automatic Processes >
3. Learning Expiration.
The threshold is set a certain date, but the users are receiving the notification before the date set.
Cause
The Item(s) has its own notification configuration. It is possible that each Item has a different threshold set.
Resolution
In the Admin side, click:
1. "Learning" >
2. Look for the desired Item, click "Search" and click the Item from the result box >
3. Click "More" >
4. Click "Notifications" and check the threshold set for the Item.
If the threshold is set differently and it is desired to make it equal to the Learning Expiration Notifications setup, click "Restore Defaults".
It will automatically set this up as configured in the Learning Expiration Notification, Automatic Processes.
See Also
Keywords
learning, expiration, notification, automatic, process, threshold, item, e-mail , KBA , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-ADM , System Admin, Global Variables, References , LOD-SF-LMS-NOT , Notifications , Problem