SAP Knowledge Base Article - Public

2425711 - LMS - Learning Expiration Notifications sent before the setup in threshold


The Learning Expiration Notification is being sent before the threshold set in the Learning Expiration Notification, Automatic Processes.


SAP SuccessFactors Learning

Reproducing the Issue

In the Admin side, click:

1. System Admin >

2. Automatic Processes >

3.  Learning Expiration.



The threshold is set a certain date, but the users are receiving the notification before the date set.


The Item(s) has its own notification configuration. It is possible that each Item has a different threshold set.


In the Admin side, click:

1. "Learning" >

2. Look for the desired Item, click "Search" and click the Item from the result box >

3. Click "More" >

4. Click "Notifications" and check the threshold set for the Item.

If the threshold is set differently and it is desired to make it equal to the Learning Expiration Notifications setup, click "Restore Defaults".


It will automatically set this up as configured in the Learning Expiration Notification, Automatic Processes.

See Also

2119806 - KBA: How does the 'Reset' button in the Notifications section of an item / scheduled offering work?

2320435 - Learning expiration notification is listing items that are overdue in the Learning Management System (LMS)

2357652 - Learning Expiration Notification not received even when APM settings are correct - LMS


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