Symptom
- How are cases handled when partner has a block on installation?
- Search for cases
- Issues finding old incidents
- How to view closed cases
- How to search for confirmed cases
- How to view all my of company's cases
- End User customer cannot edit cases for blocked installations
- End User customer can view cases for blocked installations
- End User customer cannot create cases for blocked installations
- Case handling during Go-live with Solution Manager for VAR
- End User customer (supported by partner) cannot create new cases
- How can end user customers search for cases supported by partner?
- Partner is using the VAR service desk Go-Live feature to block case creating for end user customer
- Can End User customer view cases in SAP for Me when VAR-d Partner has a block on the installations?
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Environment
SAP for Me > Create Case
Keywords
Old SAP message search, Message search, confirmed messages , SAP Proposed Solution , Customer Action , Not Sent to SAP , Sent to SAP , In Processing by SAP , Pending Release , Sent to SAP Partner , Partner-Customer Action , Confirmed , Confirmed Automatically , Incident Management for VAR Partners document , , KBA , XX-SER-FORME , SAP for Me , How To
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