SAP Knowledge Base Article - Preview

2426344 - Can customers supported by a VAR Partner create and view cases? - SAP for Me


  • How are cases handled when partner has a block on installation?
  • Search for cases
  • Issues finding old incidents
  • How to view closed cases
  • How to search for confirmed cases
  • How to view all my of company's cases
  • End User customer cannot edit cases for blocked installations
  • End User customer can view cases for blocked installations
  • End User customer cannot create cases for blocked installations
  • Case handling during Go-live with Solution Manager for VAR
  • End User customer (supported by partner) cannot create new cases
  • How can end user customers search for cases supported by partner?
  • Partner is using the VAR service desk Go-Live feature to block case creating for end user customer
  • Can End User customer view cases in SAP for Me when VAR-d Partner has a block on the installations?



SAP for Me > Create Case


Old SAP message search, Message search, confirmed messages , SAP Proposed Solution , Customer Action , Not Sent to SAP , Sent to SAP , In Processing by SAP , Pending Release , Sent to SAP Partner , Partner-Customer Action , Confirmed , Confirmed Automatically , Incident Management for VAR Partners document , , KBA , XX-SER-FORME , SAP for Me , How To

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