2426344 - Can customers supported by a VAR Partner create and view cases? - SAP for Me

Symptom

How are cases handled when partner has a block on installation?
Search for cases
Issues finding old incidents
How to view closed cases
How to search for confirmed cases
How to view all my of company's cases
End User customer cannot edit cases for blocked installations
End User customer can view cases for blocked installations
End User customer cannot create cases for blocked installations
Case handling during Go-live with Solution Manager for VAR
End User customer (supported by partner) cannot create new cases
How can end user customers search for cases supported by partner?
Partner is using the VAR service desk Go-Live feature to block case creating for end user customer
Can End User customer view cases in SAP for Me when VAR-d Partner has a block on the installations?

Environment

Keywords

Old SAP message search, Message search, confirmed messages , SAP Proposed Solution , Customer Action , Not Sent to SAP , Sent to SAP , In Processing by SAP , Pending Release , Sent to SAP Partner , Partner-Customer Action , Confirmed , Confirmed Automatically , Incident Management for VAR Partners document , , KBA , XX-SER-FORME , SAP for Me , How To

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