SAP Knowledge Base Article - Preview

2426344 - Can customers supported by VAR partner create and view incidents? - SAP ONE Support Launchpad

Symptom

  • How are incidents handled when partner has a block on installation?
  • Search for incidents
  • Search for messages
  • Issues finding old incidents
  • How to view closed incidents 
  • How to search for confirmed incidents
  • How to view all my of company's incidents
  • End User customer cannot edit incidents for blocked installations
  • End User customer can view incidents for blocked installations
  • End User customer cannot create incidents for blocked installations
  • Incident handling during Go-live with Solution Manager for VAR
  • End User customer (supported by partner) cannot create new incidents
  • How can end user customers search for incidents supported by partner?
  • Partner is using the VAR service desk Go-Live feature to block incident creating for end user customer
  • Can End User customer view incidents in Launchpad when VAR-d Partner has a block on the installations?


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Environment

Keywords

Old SAP message search, Message search, confirmed messages , SAP Proposed Solution , Customer Action , Not Sent to SAP , Sent to SAP , In Processing by SAP , Pending Release , Sent to SAP Partner , Partner-Customer Action , Confirmed , Confirmed Automatically , Incident Management for VAR Partners document , , KBA , XX-SER-SAPSMP-LAUNCH , SAP Support Portal Launchpad , How To

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