SAP Knowledge Base Article - Public

2426938 - Error occurred in SAP Java Connector (SAP JCo) message when connecting to an on-premise datasource in SAP Analytics Cloud

Symptom

  • The following error appears in SAP Analytics Cloud (SAC) while creating a new import data (on-premise datasource) connection to SAP BW or SAP ERP / ECC systems:
    Error occurred in SAP Java Connector (SAP JCo). Please contact your on-site SAP Analytics Cloud agent administrator.
  • The following log can be found in the latest catalina.log file (<tomcat_path>\logs):
    <date> <time> SEVERE [http-nio-8080-exec-6] com.sap.fpa.cloud.internal.DAException.logException JCo initialization failed with java.lang.UnsatisfiedLinkError: <tomcat_path>\lib\sapjco3.dll: Can't load AMD 64-bit .dll on a IA 32-bit platform
    java.lang.ExceptionInInitializerError: JCo initialization failed with java.lang.UnsatisfiedLinkError: <tomcat_path>\lib\sapjco3.dll: Can't load AMD 64-bit .dll on a IA 32-bit platform

Environment

  • SAP Analytics Cloud
  • SAP Enterprise Resource Planning (ERP / ECC)
  • SAP Business Warehouse (BW / SAP_BW)

Reproducing the Issue

  1. Login to SAP Analytics Cloud.
  2. Create a new Import Data Connection to SAP BW or SAP ERP.
  3. Enter the connection name, connection details and credentials.
  4. Click on "Create".
  5. Observe the error.

Cause

The deployed SAP JCO is a 64-bit JCO version while there is a 32-bit Tomcat is installed.

Resolution

  1. Stop Tomcat.
  2. Download and deploy the 32-bit version of SAP JCO as per the guide - https://help.sap.com/viewer/00f68c2e08b941f081002fd3691d86a7/release/en-US/ffe3b941e82641bc97b76ce522423d83.html?q=JCO
  3. Start Tomcat.
  4. Create the connection in BusinessObjects Cloud again.

See Also

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Keywords

EPM, SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Hana Cloud for Planning, EPM-ODS, Cloud for Analytics, C4P, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, HCP, C4A, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJ, BOBJcloud, BOCloud., BICloud, BO Cloud, connecting, conecting, conectando, conexão, modelo, SBOC, BW, Business, Warehouse, ERP, Enterprise, Resource, Planning , KBA , LOD-ANA , SAP Analytics Cloud (SAC) , LOD-ANA-BI , Business Intelligence Functionality, Analytic Models , LOD-ANA-PL , Planning , Problem

Product

SAP Analytics Cloud 1.0