SAP Knowledge Base Article - Public

2426951 - CV or Cover Letter Isn't Accessible - Recruiting Management


  • Cannot view candidate CV or Cover Letter in a multi-stage environment.
  • On accessiding the Resume/CV/CoverLetter, get an error message stating:  'This candidate’s CV is not available to view online at the moment. You can try again later or download the CV now. '

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental


SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Login to the instance
  2. Go to recruiting
  3. Go to the candidate summary page of any job req
  4. Open the candidate applicant profile page
  5. Click on the candidate's CV/Resume or Cover Letter
  6. The following message is displayed:


This candidate's cover letter is not available to view inline at this time. You can try again later or download the cover letter now.


The statusID, resume and coverLetter fields must remain defined in the Application XML field-permission elements when multi-stage application functionality is enabled, even though all other field permissions are defined in the Requisition XML.


The following read changes will need to be explicitly added to the application template XML file:

<field-permission type="read">
<description><![CDATA[Grant the following roles read access to the following fields]]></description>
<field refid="resume"/>
<field refid="coverLetter"/>
<field refid="questionResponse"/>


sf, success factors, Curriculum Vitae, resume , KBA , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , Problem


SAP SuccessFactors Recruiting all versions