SAP Knowledge Base Article - Public

2427314 - Custom Fields are not Appearing When Requesting Leave on Mobile App

Symptom

When applying for leave on the mobile app, some custom fields which are showing on the UI (web) interface does not appear on mobile application

Environment

  • SAP SuccessFactors Employee Central
  • SAP SuccessFactors HXM Suite

Cause

Possible Causes:

  • onChange Rules on Custom Fields in Employee Time are currently not supported on the Mobile App. If they are configured, the custom field will not appear on the mobile application.
  • Certain data types are currently supported in Mobile Time Off

Resolution

  1. Remove any onChange rules and the custom field will appear in the mobile application. Engineering team is working on an enhancement, however, there is no confirmed release date for this enhancement as of this time.

Workaround: Use mobile browser to access the instance, where it is supported. (It is recommended to upgrade to latest homepage Refer KBA 2979275 - New Experience for the Home Page). 

2. Currently, only the following data types are supported in Mobile Time Off:

    • String
    • Number
    • Decimal
    • Boolean
    • Date
    • Picklist 
    • Attachment
  • Other data types such as below are currently not supported in Mobile Time Off and therefore, will not appear will not appear when requesting leave for mobile application. These data types are planned to be made available and supported on the future release.However, we do not have a timeline of this fix yet, the KBA will be updated once the fix version is finalized :
    • Time
    • Auto Number
    • DateTime
    • Translatable
    • Data Source
    • User
    • Generic Object

See Also

2979275 - New Experience for the Home Page

Keywords

Mobile app, Custom field, required field, association, Employee Time, conditional value,MOB-15188,MOB-16603,MOB-23208, Android, iOS, MOB-27491, MOB-61058 (attachment not supported), Failed to load document. Please try again later, "Document load error" , KBA , custom field , attachment , mobile app , LOD-SF-EC-TIM-MOB , Time Mobile , LOD-SF-EC-TIM , Time Off , Problem

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM suite all versions