2427357 - SAP Jam: How to change the name of the email 'sender' in notifications

How to change the name of the email 'sender' in notifications?

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SuccessFactors SAP Jam

Currently, the emails appear in our Inbox as: "Jam <noreply@sapjam.com>", by default. To change the name of the email "sender" in notifications, follow below steps:

1. Navigate to SAP Jam Admin;
2. Click Branding (left menu);
3. On Branding and Support page, edit the field "Product Instance name";
   NOTE: If you have enabled Successfactors Theming within SAP Jam Admin, this field will not be editable. In this case, simply uncheck "Enable SuccessFactors Theming (BizX UI-V12 or higher required)" and edit the field;
4. Save the changes.

Branding and Support page

Example of Email "sender"

NOTE:

1. This will result in the name of your SAP Jam instance changing. In the drop-down menu in SuccessFactors and also at the top of your SAP Jam instance the new name will appear

2. This will change the name of the email sender ("Jam <noreply@sapjam.com>") but not the email address 'noreply@sapjam.com'

3. The Product Instance Name field will not be updated to another value when the "SuccessFactors Theming" is enabled. This is an expected behavior. As a workaround, you can change the name for SAP Jam in SF via Admin Center > Text Replacement.

Sender name, email notification, SAP Jam sender name, product instance name, SuccessFactors Theming, Branding and Support. , KBA , LOD-SF-JAM , SAP Jam , LOD-SF-JAM-UI , User Interface Issues , How To