SAP Knowledge Base Article - Public

2427430 - Overall Referral Progress % stays at 0%


Referral % stays at 0% despite candidate applying/progressing in the pipeline



 "Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Go to Careers
  2. Click on Referral Tracking to see candidates the current user has referred and their progress to date.



The referral % is measured against the applicant status. As the candidate progresses in the status pipeline the % accordingly increases.


  1. The % will show as 0% is if the candidate is in forwarded status or in disposition statuses.
  2. If the candidate has progressed and the referral % is still 0%,  check if the checkbox 'Visible to Referrer' is available and checked in Edit Applicant Status Configuration:


   3. If this is not available, next check is the referrer part of a group that has been granted visibility. If they are not, it will remain at 0%


   4. The referrer's group will have to be granted visibility to each stage of the pipeline to see an accurate % of their referred candidate's application.




Overall; Referral; Progress;  %; 0%; Percent; Percentage; Referral Tracking; Not updated , KBA , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , Problem


SAP SuccessFactors Recruiting all versions