Symptom
When launching some contents, a blank or a 404 error (File or Directory not found) is received in the browser
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
SAP SuccessFactors Learning
Cause
This error is caused by using special characters in the ID of the Content Object when setting it up initially, as it will include an escape character in the launch path for the content which can result in double escapes due to back-end transcoding and URI normalization in the browser.
Resolution
Do not use special characters including ';' or '.' or ',' or '-' or spaces in the Content Object ID when setting them up.
See Also
2768097 - Supported Characters in iContent File and Folder Names for SuccessFactors Learning
Keywords
LMS, Learning, SF, SuccessFactors, Error, 404, blank, Content, Launch, Object, ID, File not found, special, character, item , KBA , LOD-SF-LMS-CNT , Content , LOD-SF-LMS-ITE , Items , Problem