SAP Knowledge Base Article - Public

2427804 - Error 404 (File or directory not found) received when launching content

Symptom

When launching content, a blank or 404 (File or Directory not found) error is received in the browser.

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Environment

SAP SuccessFactors Learning

Cause

This error is caused by using special characters in the ID of the Content Object when setting it up initially as it will include an escape character in the launch path for the content which can result in double escapes due to back-end transcoding and URI normalization in the browser.

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Resolution

Do not use special characters including ';' or '.' or ',' or '-' or spaces in the Content Object ID when setting them up.

See Also

2341773 - What are the allowed characters for file names on Icontent server?

2316909 - Naming Convention of SCORM and Documents Content Objects uploaded - [LMS]

Keywords

LMS, Error, 404; IE; blank, Internet Explorer, Firefox; Content Doesn't Launch; Content Object ID, File not found; , KBA , LOD-SF-LMS-CNT , Content , LOD-SF-LMS , Learning Management System , How To

Product

SAP SuccessFactors Learning all versions