SAP Knowledge Base Article - Public

2428336 - Get Started button in Employee portal Missing - Onboarding 1.0


Configured Get started Button code but Button is not visible for New hire


SAP SuccessFactors Onboarding 1.0 - All Versions

Reproducing the Issue

1. Configured Button Code in Employee Portal Home page
2. New candidate try to access Employee Portal and finds no Get started button


  • Incorrect Button code
  • IsLegacy feature turned true


Get Started Button is Accessible to New candidate's only , Admin can not configure and expect to see Get started button As HR id of the candidate is used. Please follow the steps below to check the button configuration:

  1. Login to Employee Portal and Edit the page.
  2. On edit mode , click on Source option (first option)
  3. Now, check/edit/add the Button code which is displayed below : 

<div id="paperworkBlock">
<p align="left"><span style="font-size: larger"><span style="font-size: large">Paperwork &amp; Activities</span><br />
<p><a class="buttonPrimary" href="@LinkToNES@" id="paperworkStartButton">Get Started</a></p>
<div id="doneBlock">Done</div>
<p id="duebyBlock" class="info">Due by: {DueDate}</p>
<p align="left" id="noteBlock" class="note"><span style="font-size: larger"><i><strong>Note:</strong> Please set aside 30-45 min to complete the paperwork. Keep your passport or identification, handy so that you can set up your payroll and benefits.</i></span></p>

  1. If above is already there and is correct, proceed with next steps
  2. Employee Portal => App setting => IsLegacy 
  3. Value for this feature should be false



Get Started Button ; Get Started Button Missing ; Employee Portal Get Started ; Button Missing , KBA , LOD-SF-OBD-EP , Portal , Problem


SAP SuccessFactors Onboarding all versions