SAP Knowledge Base Article - Public

2428449 - Account Name Placeholder Not Appearing in Workflow Rules


When we create a Work flow Rule for Lead business object Account Name is missing from the placeholder list.

Reproducing the Issue


  1. Go to Administrator work center.
  2. Go to Work flow Rules view.
  3. Create a new work flow rule for Lead business object.
  4. Go to Define Actions tab.
  5. Select the Rule type as E-mail.
  6. Go to the Placeholder section.
  7. Choose Add Row.

Here Account Name place holder is missing.


The customer can use Company as a placeholder instead of Account Name or he can create a new extension field and use it as a placeholder.


KBA , SRD-CC , Cross Components , How To


SAP Cloud for Customer core applications 1702 (old) ; SAP Hybris Cloud for Customer 1702 ; SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer add-ins 1705