2429021 - Outlook Signature not added in Reply option of email to a Service Ticket

Outlook signature does not add by default when you reply the E-mail from Service ticket.

Goto Service Work Center--> Tickets View

Open any ticket under Overview tab.

Click Reply option (Microsoft Outlook enabled)

Signature will not be embedded by default

If we pass the email body, then Outlook does not add the signature automatically.

This is a limitation from the Outlook side

Use Insert->Signature option in the email window manaully from Outlook in such scenarios.

KBA , SRD-FIN-ACR , Receivables , Product Enhancement