SAP Knowledge Base Article - Public

2431325 - Ask HR Portal is not Available if Customer Support is Unscoped


In an Employee central service center implementation, User need to configure a Hana Cloud Portal as the Ask HR portal to create tickets with C4C as backend. The problem is that the Communication scenario Customer Service Portal Integration is only available when Customer Care is scoped. Customer Care should actually not be in scope, because this is an employee support project. The equivalent scoping question needed to enable the portal is also available under Employee Support.

The scoping question under Employee support about the employee support portal should be enough to enable the communication scenario.


To answer the above query, Successfactor and Support Portal for C4C are different applications.

User should refer to the SCN:


KBA , LOD-CRM-EMP , Employee , How To


SAP Cloud for Customer add-ins 1808 ; SAP Cloud for Customer add-ins 1902 ; SAP Cloud for Customer add-ins 1905