SAP Knowledge Base Article - Preview

2431352 - Partner Channel Management: Role Assignment is not Reflecting from Portal to C4C


You did the activation of Account using the below process but the changes to the role assignment are not reflecting in C4C.

Step 1: Register to Identity management.
Step 2: Activate the account, new user gets the role Applicant" in Portal app.
Step 3. Approve the application in C4C. That should change the role to Portal Manager in sap Portal. But does not happen.
Step 4: User logs in again and although the application is approved, the title is the same because the role was not changed.



SAP Cloud for Customer add-ins all versions


KBA , SRD-CC , Cross Components , How To

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