SAP Knowledge Base Article - Preview

2431759 - The Dropdown List For The Status of a Ticket Does Not Show Any Values Once The Status Was Set to Provider Action

Symptom

Once the status of a Ticket was set to Provider Action or any custom status that is mapped to Provider Action, the dropdown list of the field does not show values anymore and the status can't be changed.


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Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

KBA , SRD-CC , Cross Components , How To

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