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SAP Knowledge Base Article - PreviewSymptom
Once the status of a Ticket was set to Provider Action or any custom status that is mapped to Provider Action, the dropdown list of the field does not show values anymore and the status can't be changed.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
provider action, status, ticket, cannot change, not editable, service, status schema, assignment status, copied to crm, statuses, , KBA , LOD-CRM-SRP , Service Request Processing , How To
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