2432323 - Sending a Welcome Message to New Users Created via Import

• Can a welcome message be sent in a specific language?
• How do I send a welcome message to new users when they are created via import?

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

• SAP SuccessFactors HXM Suite
• SAP SuccessFactors Employee Central

To send the Welcome Emails to new users created via Import please follow the below steps:

1. You can send a welcome message when you perform a Basic User Import via Admin Centre > Import Employee Data
2. This can be done for both EC and non-EC users
3. You need to select the Send Welcome Message option before clicking Import

4. You can also send the message manually, at a later date, via Admin Centre > Tool Search > Send User Welcome Email
5. If you're interested in sending the welcome message in a specific language, please refer to KB 2162181

As of 2H 2023 you can now monitor the delivery of email notifications using Stories in People Analytics. For more details see KBA 3387145 - Reporting on the delivery of System Email Notifications. 

3387145 - Reporting on the delivery of System Email Notifications - SAP for Me

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