SAP Knowledge Base Article - Public

2432323 - Sending a Welcome Message to New Users Created via Import


  • Can a welcome message be sent in a specific language?
  • How do I send a welcome message to new users when they are created via import?

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


  • SAP SuccessFactors HXM Suite
  • SAP SuccessFactors Employee Central


To send the Welcome Emails to new users created via Import please follow the below steps:

  1. You can send a welcome message when you perform a Basic User Import via Admin Centre > Import Employee Data
  2. This can be done for both EC and non-EC users
  3. You need to select the Send Welcome Message option before clicking Import

welcome notification Capture.PNG

  1. You can also send the message manually, at a later date, via Admin Centre > Tool Search > Send User Welcome Email
  2. If you're interested in sending the welcome message in a specific language, please refer to KB 2162181


SF , SuccessFactors , Success Factors , EC , BizX , employee data import , new user , welcome email , notification , KBA , LOD-SF-PLT , Platform Foundational Capabilities , LOD-SF-EC-EDP , Import Employee Data (EC Core only) , How To


SAP SuccessFactors HXM Suite all versions