SAP Knowledge Base Article - Preview

2432350 - How to configure IT Service Management and Change Request Management reporting - Solution Manager 7.2


  • How to configure IT Service Management Analytics?
  • How to configure Change Control Management Analytics?
  • How to configure IT Service and Change Management Dashboard?
  • How to setup reports?
  • How to activate extractors?
  • How to initialize extractors?
  • ITSM or ChaRM reporting Infocube has incorrect or inaccurate data. 
  • ITSM or ChaRM reporting query has incorrect or inaccurate data. 
  • Dashboard is showing errors--Cannot load tile:

Dashboard error Cannot load tile.png

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental



SAP Solution Manager 7.2


SAP Solution Manager 7.2


SOLMAN, CHARM, ITSM, 0SPRLDATA, ITSM Analytics, Closed (SR207228RCBV7aA4), 0SPR_PR_COMPLETE_4W.Query, 0SPR_PR_COMPLETE_4W is unknown, 0SPR_<Type>_<Status>_4W,Query, 0SPR_<Type>_<Status>_4W is unknown, Query 0SPR_IN_OPEN is unknown, Failed to retrieve metadata from source dataset 0SPR_IN_OPEN, BW extractors, ITSM, CHARM AICCMSBI_SUPPORT_TOOL, no data, status interactions, found, fetch, no data in itsm reporting, Error loading template 0SPR_WT_IN_WORKING_EFFORT, Error loading template 0SPR_WT_IN_PROCESSING_TIME, Error loading template 0SPR_WT_IN_WORKLOAD, Error loading template 0SPR_WT_SLA_IRT_MPT, Error Loading template 0SPR_WT_TOTAL_TICKETS_CROSS , KBA , SV-SMG-SUP-REP , Reporting , SV-SMG-CA-DBB , Dashboard Builder , How To

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