2432398 - Job SM:UPDATE RULES fails with the error message SAP Service System not reached

Symptom

The job SM:UPDATE RULES fails with the error message below:

Job started
Step 001 started (program RDSWPRULESUPDATE, variant , user ID SOLMAN_BT
DSWP_UTILITY_RULES_UPDATE Begin
SAP service system not reached 09.04.2017 at 18:27:59
SAP SERVICE SYSTEM ON SAPOSS FAILED AT 20170409 18 2801
SAP SERVICE SYSTEM ON SAPOSS FAILED AT 20170409 18
Job cancelled after system exception ERROR_MESSAGE

Environment

SAP Solution Manager 7.1 or higher

Product

SAP Solution Manager 7.1 ; SAP Solution Manager 7.2

Keywords

KBA , SV-SMG-OP , Solution Directory , Problem

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