Symptom
The option Add Existing Registered Product is not available when you go to Installed Base > Items and clicks on Add.
Reproducing the Issue
To reproduce the scenario:
1. Installed Base Work Center;
2. Installed Base View;
3. Open ID: XYZ (XYZ represents the ID of the Installed Base on this scenario;
4. Items tab;
5. Add Item: no option Add Existing Registered Product.
Cause
The fields might have been removed via Key User Tools.
Resolution
When that is the case, it is currently not possible to re-add them via Key User Tools.
Instead, you can search for the Change Transaction and delete it to make the option available again. This is done by:
- Adapt > Edit Master Layout;
- On the Items facet of the Installed Base click on Add;
- Hover over the options and when the menu appears, click on List Changes (the arrows icon);
- A new screen will open showing all the changes done to that part of the screen;
- On the case of fields being hidden, you can filter the type by Add Condition;
Deleting the entry here should make the option visible.
Keywords
KBA , LOD-CRM-SRP , Service Request Processing , How To
Product
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