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2432555 - SYSFAIL Queue in SMQ12: Error 3 when reading from liveCache


You wish to transfer a return delivery to APO. In transaction SMQ2, a Queue gets stuck with status SYSFAIL. Message No. /SAPAPO/SALES504 “Error 3 when reading from liveCache” is raised.



  • SAP Supply Chain Management (SCM)
  • SAP Advanced Planning and Optimization (SCM-APO)
  • SAP Supply Chain Management global Available-to-Promise (SCM-APO-ATP)


SAP Supply Chain Management all versions ; SAP enhancement package for SAP Supply Chain Management all versions


Error 3 when reading from liveCache, return code = 41, /SAPAPO/SALES504, SMQ2, return delivery, APO, ECC, R/3, Stuck in ECC, SYSFAIL, CIF queue, SAP liveCache problem , KBA , SCM-APO-INT-SLS , Sales , SCM-APO-ATP , Global Available-to-Promise , Problem

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