2432613 - Custom Managers under approver dropdown for workflow

• In workflow definition, when Approver Type is selected as "Role" the option in Approver Role dropdown shows "Custom Manager" and not as Custom Manager 1, Custom Manager 2 etc.
• Can we map the additional relationships defined in the system to be available in workflow role dropdown as custom manager 1 or custom manager 2...?
• We would like the second approver to be the custom manager of the first approver, and it seems that the option `Custom manager custom manager` is not available during the configuration process. 

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SAP SuccessFactors Employee Central

1. Configure multiple custom managers using same external code in the picklist file.
2. So we have say custom manager 1 and custom manager 2 now.
3. Go to configure workflows and in the approver dropdown, you can only see custom manager. there will not be specific custom manger 1, custom manager 2 available in this dropdown.

• Workflow dropdown list references to picklist external codes to select the participants and does not discriminate between different custom managers (as all will be having same external code in the picklist).
• So if you select custom manager as approver in the workflow approver role; both custom manager 1 and custom manager 2 will receive the workflow and notifications.

• This behavior is expected due to the system's reliance on picklist external code referencing. Specifically, `the Approver Role dropdown references picklist external codes to select the participants`.
• As a result, the system cannot distinguish between different custom managers, as they all share the same external code within the picklist.
• Consequently, when selecting `Custom Manager` as the approver role, all custom managers will receive the workflow and corresponding notifications.
• Unfortunately, it is not possible to designate `Custom Manager 2` or `Custom Manager 1` as distinct approvers in this scenario. For further details, please refer to the `Workflow guide, Chapter: Workflow Participation`, where this behavior is explained in greater depth. 

FAQ - Additional Information

Q) Where can I get information on this from the Guide?

A) Guide:Implementing and Managing Workflows   

    Chapter: Chapter: Workflow Participation 

• 2285218 Custom Relationship Type Support in EC Workflow
• 2468915 Custom Role required for workflow approver type
• 2277529 How to Create a Workflow 
• 2080721 Include Previous and Current Manager in Workflow Approval When Manager is Changed - EC  
• 2787479 Enabling Four-Eyes Principle on Workflow Step Approvals - Employee Central 
• 3263022 Employee Central - Workflows  
• 2080108 Workflow Role Types - Employee Central 
• 2088177 What is "Custom Manager" in the application? 
• 2476175 "Additional Manager" role usage within Workflows  
• 2079991 How to add more than one Job Relationship of the same Type - Employee Central 
   

   

   

   

Workflow Custom Manager, Custom Manager Approver, Relationship, Custom Manager, Custom, workflow , KBA , LOD-SF-EC-WFL , Workflows - Configuration, Tools, Objects & Rules , LOD-SF-EC , Employee Central , Problem