SAP Knowledge Base Article - Preview

2433195 - Problem with CTI Adapter when using Citrix Server

Symptom

You have setup Citrix Server for your agents and when calls are coming from CTI Adapter, they are randomly logged.


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Environment

SAP Hybris Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions

Keywords

CTI Adapter ; Citrix Server ; Live Activity ; Citrix , KBA , LOD-CRM-LA , Live Activity , How To

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