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SAP Knowledge Base Article - PreviewSymptom
After assigning a service technician to a ticket on item level via Resource Scheduler, that technician is defaulted for every new item added to the ticket.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
resource scheduler, technician, default,ticket item , KBA , LOD-CRM-RES , Resource Scheduling , How To
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