When you make a change to a Ticket, you see a message 'Party role Reported For is not deployed; please check the business configuration'.
SAP Cloud for Customer
Reproducing the Issue
Prerequisite: you have already created a Ticket ABC (ABC represents the Ticket ID).
- Go to the Service Work Centre.
- Go to the Tickets View.
- Open Ticket ID ABC.
- Make a change.
- Notice the message: 'Party role Reported For is not deployed; please check the business configuration'.
You have enabled Employee (Reported For) Party on screen. If you are using Customer Service scenario, the Employee is the Agent and therefore, the Employee field is hidden from the screen by standard. This is done on purpose as the Employee field is to be used in Employee Support scenario only.
To solve the issue, delete the entries done on the Employee field and hide the field from the screen.
Also, when using Customer Service scenario, the Employee Support workcenter view should not be assigned to a User. In general, C4C application can be used to support both scenarios in the same system. However, if the same Employee needs to support both scenarios, two separate login users have to be created - one with Customer Service related workcenter views and one with Employee Support related workcenter views.
Ticket, Employee, Party , KBA , LOD-CRM-EMP , Employee , How To