SAP Knowledge Base Article - Preview

2433668 - PSM Release Request: Action Make ERP Relevant in Service Request - Item

Symptom

Request to PSM release the action FLAG_EXT_FOLUP_NREL available under ITEM node of SERVICE_REQUEST.

Possible use-case:

Service Ticket integration with ERP (C4C -> ERP). When we crating a service Ticket, adding an item through PDI to the Ticket. When ticket has to be released to ERP, three steps needed: 

  1. Set Item as ERP relevant
  2. Release Ticket to ERP
  3. Save

If the Set Item as ERP Relevant happens through PDI solution, only 2 steps needed to be taken in C4C.


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Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

KBA , LOD-CRM-EMP , Employee , How To

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