SAP Knowledge Base Article - Preview

2433795 - Error: 'Unable to read basket content' and other connection issues (Troubleshooting) - SAP Download Manager

Symptom

  • ERROR: Unable to read basket content 
  • Cannot download software
  • Error: Failed to validate URL
  • SAP Download Manager issues
  • Can't read download basket error
  • Issues running DLManager.jar application
  • Cannot download software packages from SAP
  • Issues downloading SAP Notes in Download Basket
  • Download Manager not accepting S-user login credentials
  • Error: Access Denied: You have been denied access as your IP address originates in an embargoed country
  • ERROR: Unable to read basket content - The basket content could not be read. SAP Support Portal address protocol is unknown, 'https' is required.
  • ERROR: Unable to read basket content - The basket content could not be read. Verify your SAP Support Portal logon credentials and try again.
  • ERROR: Unable to read basket content - The basket content could not be read. The following exception occurred: exception: sun.security.validator.validatorexception: pkix path building failed
  • ERROR: Unable to read basket content - The basket content could not be read. The following exception occurred: Request failed. Exception: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target; Class: class javax.net.sll.SSLHandshakeException
  • ERROR: Request failed. Exception: Request failed. Exception: Request failed. Exception: HTTP/1.1 400 Bad Request; Class: class dlclient.SAPIOException; Class: class dlclient.SAPIOException
  • ERROR: Unable to read basket content - The basket content could not be read. The following exception occurred: Unexpected char 60 at (line no=1, column no=1, offset=0)
  • ERROR: Request failed. Exception: Connect to tech.support.sap.com:443
  • ERROR: Connection timed out: connect; Class: class org.apache.http.conn.HttpHostConnectException


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Environment

SAP Download Manager

Keywords

SDM, new FCMS https://softwaredownloads.sap.com , I-User , S-User , D-User, C-User , M-User (ByDesign downloads), not valid for P-Users   , KBA , pkix path building failed , XX-SER-FORME , SAP for Me , Problem

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