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SAP Knowledge Base Article - PreviewSymptom
Image/Data is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
There is a short silence between Welcome and InQueue prompts and between every repeated InQueue prompt
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Environment
SAP Contact Center 7.0
Product
SAP Contact Center, on-premise edition 7.0
Keywords
MRS silence prompt avoid queue inbound call , KBA , CRM-CCI , Contact Center Infrastructure , How To
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