SAP Knowledge Base Article - Preview

2434385 - Agent is not able to toggle back to active customer call after attempting a warm transfer to a queue

Symptom


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Environment

  • SAP Customer Relationship Management 7.0 and higher
  • SAP enhancement package for SAP Customer Relationship Management
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

toggle, switch, customer call, phone call, IciPhoneCall_consult, IciPhoneCall_alternate , KBA , CRM-IC-CHA-TEL , Telephony Integration , Problem

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