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2434474 - Decision Tree - Troubleshooting of BPC Web Logon issues

Symptom

  • Users don't know how to get BPC 10.0 NW Web Admin Page URL Address 
  • Users encouter a blank screen or a full black screen several seconds after logging into the web client
  • Users get following errors when connecting URL http://<PC_server:port>/sap/epm_bpc/web.
    • Service cannot be reached
    • URL call was terminated because the corresponding service is not available
  • Users encounter BPC logon hang issue
    • Nothing displays when clicking Activities, Audit, and BPF, etc. 
    • Find following errors in SLG1.
      Bundle com_sap_bpc_web_client_consomonitor not found in FCP Registry.Check if bundle is deployed.
      Bundle com_sap_bpc_web_client_systemreports not found in FCP Registry.Check if bundle is deployed.
      Bundle com_sap_poa_sbc_bpf not found in FCP Registry.Check if bundle is deployed
  • It is not possible to log on to BPC NW web client: after entering the user and password, a blank screen is displayed
  • When log on the web client, the "http 500 internal error" dialog pops out 
  • The standard labels in the journal template screen are incorrect. For example, the normal "Save" button in the top row of buttons now shows as "button_save".


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Environment

  • SAP Business Planning and Consolidation 10.0 for NetWeaver
  • SAP Business Planning and Consolidation 10.1 for NetWeaver

Keywords

KBA , gray screen when logged into bpc web , EPM-BPC-NW , NetWeaver Version , Problem

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