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SAP Knowledge Base Article - PreviewSymptom
Image/Data is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
- Directly calls to agent who is logged off don't go to voicemail
- You have configured absence profiles and those work well
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Environment
SAP Contact Center
Product
SAP Contact Center, on-premise edition all versions
Keywords
CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, PRS , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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