SAP Knowledge Base Article - Preview

2434880 - How to configure email notifications in ChaRM and ITSM - Solution Manager


  • Smartform use
  • Mail form definition
  • Email configuration
  • Outbound email as follow-up
  • Send emails to various partner functions
  • Create a mail form for use in Email PPF actions
  • ITSM/Change Request Management PPF notification
  • Email action is not scheduled > using mail forms vs smart forms



SAP Solution Manager


SAP Solution Manager all versions


SOLMAN, ChaRM notification, Smart forms, Change Request Management, IT Service Management, SUP, FDT rule, sort order, e-mail, reporter, processor, support team, SMIN_STD_FIND_PARTNER_FDT, subscription, CRM Service Process (Charm), CRM Service Request (ITSM), Dynamic Recipient for change docs in certain status, VAR , KBA , SV-SMG-CM , Change Request Management , SV-SMG-SUP , Service Desk / Incident Management , How To

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