2435227 - "Access denied to the requested resource" error when performing Library search in integrated LMS

• Error: Access denied to the requested resource. Ticket xxxxx is displayed when learning users search the Library.
• Error: Report the following error to your system administrator:  followed by a java error.

SAP SuccessFactors Learning

1. Access Learning from BizX homepage.
2. From the Library search bar or the Library browse page, enter search term(s).
3. Error is displayed.

*Note: Error will not display if learning user is logged into the LMS via non-integrated options.

The issue is occurring due to incomplete Jam configuration from LMS Admin:

• Jam integration is enabled in LMS_ADMIN properties.
• jamIntegrationEnabled=true
• Jam page URL is not configured in BIZX properties.
• successFactorsCubeTreeBaseURL=[blank or incorrect URL]

This issue can be resolved by either completing the Jam integration, or disabling it.

Solution 1:

1. Navigate to System Admin > Configuration > System Configuration > LMS_ADMIN properties file.
2. Set the below property to false, if the business does not require JAM integration with LMS.

                  jamIntegrationEnabled=false 

Note: After settings the above property to "false" it will disable Jam intergation/ Partial Jam Integration.

Solution 2:

1. Navigate to System Admin > Configuration > System Configuration > BIZX properties file.
2. Update below setting for CubeTreeBaseURL if the business will use JAM integration with LMS.

                successFactorsCubeTreeBaseURL=https://jam(DC#).sapjam.com

*Note: The Jam URL should coordinate with the BizX data center URL.  Reference the User Assistance Documentation for the information (login required)

Solution 3:

1. Navigate to System Administration > Configuration > System Configuration > BIZX properties file.
2. Make sure the URL in the "baseURL=" line does not have a "/" at its end. If it does, remove it and click Apply Changes.

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