SAP Knowledge Base Article - Public

2435227 - "Access denied to the requested resource" error when performing Library search in integrated LMS


  • Error: Access denied to the requested resource. Ticket xxxxx is displayed when learning users search the Library.
  • Error: Report the following error to your system administrator:  followed by a java error.


SAP SuccessFactors Learning

Reproducing the Issue

  1. Access Learning from BizX homepage.
  2. From the Library search bar or the Library browse page, enter search term(s).
  3. Error is displayed.

*Note: Error will not display if learning user is logged into the LMS via non-integrated options.


The issue is occurring due to incomplete Jam configuration from LMS Admin:

  • Jam integration is enabled in LMS_ADMIN properties.
    • jamIntegrationEnabled=true
  • Jam page URL is not configured in BIZX properties.
    • successFactorsCubeTreeBaseURL=[blank or incorrect URL]


This issue can be resolved by either completing the Jam integration, or disabling it.

Solution 1:

  1. Navigate to System Admin > Configuration > System Configuration > LMS_ADMIN properties file.
  2. Set the below property to false, if the business does not require JAM integration with LMS.


Note: After settings the above property to "false" it will disable Jam intergation/ Partial Jam Integration.

Solution 2:

  1. Navigate to System Admin > Configuration > System Configuration > BIZX properties file.
  2. Update below setting for CubeTreeBaseURL if the business will use JAM integration with LMS.


*Note: The Jam URL should coordinate with the BizX data center URL.  Reference the User Assistance Documentation for the information (login required)

Solution 3:

  1. Navigate to System Administration > Configuration > System Configuration > BIZX properties file.
  2. Make sure the URL in the "baseURL=" line does not have a "/" at its end. If it does, remove it and click Apply Changes.


Access, Denied, requested, resource, Ticket, Unable, search, course, integrated, Illegal, character, authority, index, library, JAM, LMS, Learning, SF, CubeTreeBaseURL , KBA , LOD-SF-LMS-ADM , System Admin, Global Variables, References , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-CAT , Catalog , LOD-SF-LMS-INT , Integrations with BizX , Problem


SAP SuccessFactors Learning all versions