SAP Knowledge Base Article - Preview

2435238 - Case gets closed though Open transaction exists

Symptom

  • If there is an existing open transaction, then Case gets closed after customer clicks on Save. (This should not happen for non-SAP ALL user authorization objects.)

  • Ideally the system should raise the error message and stop the process saying:

            - "Case could not be saved"
            - "Cannot close case. There is an open transaction: XXXXXX"

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

           Error_messages.jpg


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Environment

  • SAP Customer Relationship Management (CRM)
  • SAP enhancement package for SAP CRM
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package 1 for SAP CRM 7.0 ; SAP enhancement package 2 for SAP CRM 7.0 ; SAP enhancement package 2 for SAP CRM 7.0, version for SAP HANA ; SAP enhancement package 3 for SAP CRM 7.0 ; SAP enhancement package 4 for SAP CRM 7.0

Keywords

Class "CL_CRM_CMG_API" , Method "IF_CRM_CMG_API~GET_SAVED_ATTRIBUTE" , Importing Parameters: IV_ATTRIBUTE_NAME TYPE STRING , value( IV_AUTHORITY_CHECK_FLAG ) TYPE XFLAG DEFAULT 'X' , , KBA , CRM-CM , Case Management , Problem

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