SAP Knowledge Base Article - Public

2435475 - How to unzip folders on customers SFTP Account


  • Customer has placed a zipped folder/s on their SFTP Account and now wish to have them unzipped;
  • Is there a way a zip file could be unzip by jobs?


SAP SuccessFactors HXM Suite


Currently, there is no functionality available to the customer, or Customer Support, to unzip folders that have been placed on SFTP Accounts.

To have folders unzipped, an internal case should be submitted to Operations Team. Please, provide the information below:



SFTP Server:

File Path from the SFTP:

Note: As this is a Service Request, turnaround time for this request should typically be 04 days.


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