SAP Knowledge Base Article - Public

2435877 - Using live data connection the refresh button is greyed out for charts in BusinessObjects Cloud


  • In BusinessObjects Cloud there is no possibility to refresh a page or a chart, the whole story has to be refreshed via reload.
  • Tables based on live data connection can be refreshed using the refresh button.


  • SAP BusinessObjects Cloud
  • Live data connection

Reproducing the Issue

  1. Create a Story based on a live data connection.
  2. Click on add Canvas page >> Chart.
  3. Note: the Refresh button is disabled (greyed out).


  • For tables the refresh button is enabled:



  • Currently this is a by design behavior of the product.


  • Manual refresh button is planned to be released in Q2. 2017.
  • Automatic data streaming is planned to be released in Q4. 2017.


  • Refresh the whole Story by reloading it.

See Also

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