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SAP Knowledge Base Article - PublicSymptom
When using SMS sales campaign it is expected to the inbound SMS responses.
Environment
SAP Cloud for Customer.
Reproducing the Issue
- An SMS is sent via sales campaign.
- User sents a reply back via SMS.
- You don't see any inbound SMS in the system.
Cause
Inbound SMS are currently not supported for sales campaigns.
Resolution
This is the system expected behavior.
If the feature/functionality is required urgently, please refer to KBA 3475641 - Functionality Currently not Available.
Keywords
KBA , LOD-CRM-SC-MES , Messaging / SMS , Problem
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
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