SAP Knowledge Base Article - Preview

2436273 - How to enable and collect Windows Installer logs

Symptom

This article provides a guidance for Windows Installer logs enabling and collection. Windows Installer logs are disabled by default and can be enabled and collected on request of SAP product support team.

  • How to enable Windows Installer logs during product installation if installer package has .EXE extension
  • If installation of Desktop Connection fails, how to generate and provide MSI logs


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Environment

  • SAP Customer Relationship Management (CRM)
  • SAP enhancement package for SAP CRM
  • SAP enhancement package for SAP CRM, version for SAP HANA
  • Desktop Connection for SAP CRM
  • Desktop Connection for SAP CRM, enterprise edition

Product

Desktop Connection for SAP CRM all versions ; Desktop Connection for SAP CRM, enterprise edition all versions ; SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

KBA , CRM-BF-DCN-CLN , Desktop Connection for SAP CRM - Client , CRM-BF-DCN , Desktop Connection for SAP CRM , How To

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