SAP Knowledge Base Article - Preview

2436353 - IC Webclient Dialpad popup window does not display any Queues (presence)

Symptom

Image/Data is from SAP internal systems, sample data, or demo systems.  Any resemblance to real data is purely coincidental.

  • You have an integration with SAP Contact Center and CRM
  • Dialpad "Queue" presence tab does not return any queues as seen in the below example dialog pop-up window:
    2017-03-01_15-46-20.png


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Environment

  • SAP Contact Center
  • SAP Customer Relationship Management 7.0 or above
  • SAP CRM Web Client User Interface (Web UI)
  • SAP Graphical User Interface (SAP GUI)

Product

SAP Contact Center, on-premise edition all versions ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7 , KBA , CRM-CCI , Contact Center Infrastructure , CRM-IC-CHA-TEL , Telephony Integration , Problem

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