Symptom
- The user account becomes disabled if closing the browser without changing password when firstly logon to BI launch pad.
- With BI 4.0 SP9 Patch1, BI4.1 SP4 and later version, the following error is observed:
Account information not recognized: Enterprise authentication could not log you on. Please make sure your logon information is correct.(FWB 00008) - With earlier BI 4.X version the following error is observed:
Account information not recognized: The user account has been disabled.(FWB 00012)
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Environment
- SAP BusinessObjects Business Intelligence platform (BI) 4.0 / 4.1 / 4.2 / 4.X
- Central Managment Console (CMC)
- BI Launch Pad (BILP)
Product
SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2
Keywords
cannot, failed, unable, logon, log on, bug, disable, disabled, error, warning, locked, user name, BI 4.X , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem
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