SAP Knowledge Base Article - Preview

2437142 - User is unable to logon to BI launch pad after closing browser without changing password in BI 4.X

Symptom

  • The user account becomes disabled if closing the browser without changing password when firstly logon to BI launch pad.
  • With BI 4.0 SP9 Patch1, BI4.1 SP4 and later version, the following error is observed:
    Account information not recognized: Enterprise authentication could not log you on. Please make sure your logon information is correct.(FWB 00008)

  • With earlier BI 4.X version the following error is observed:
    Account information not recognized: The user account has been disabled.(FWB 00012)


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Environment

  • SAP BusinessObjects Business Intelligence platform (BI) 4.0 / 4.1 / 4.2 / 4.X
  • Central Managment Console (CMC)
  • BI Launch Pad (BILP)

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2

Keywords

cannot, failed, unable, logon, log on, bug, disable, disabled, error, warning, locked, user name, BI 4.X , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem

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