2437537 - Failure isn't recorded for online courses - SCORM related

There's a SCORM content which is set to grant failure when the users fail in the assessment of the content. However, when users fail, the failure isn't added in the learning history. The "Failure Status" at the item level:

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

SAP SuccessFactors Learning

The content would be sending the completion status (ex.: lesson_status) as "incomplete" to Learning, rather than the "failed" status.

For Learning to mark the content as failed in the learning history, it should receive a failure status from the content.

Please, work with your content vendor to have the content updated to send the completion status as "failed" back to Learning when users fail the course.

• Implementing Structured Content
• 2682988 - Troubleshooting Structured Course Content in SuccessFactors Learning
• 2316953 - Troubleshooting Course/Content Not Marked Completed in SAP SuccessFactors Learning

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