SAP Knowledge Base Article - Public

2437628 - Employee Import: Process inactive Employees not updating Inactive Users Proxy and Matrix/Second/Custom Mgr field


You want to update Proxy or Matrix/Second/Custom Mgr field of an inactive user in the system using Employee Import and upon doing so with the “Process inactive Employees” option enabled the field did not get updated.


SAP SuccessFactors HXM Suite


Since b2011 release, customer with non-employee central environment can edit the fields belot for inactive users:

  • proxy manager
  • matrix manager
  • second manager
  • custom manager

This is also informed in our main KBA about the release 2011:

2971340 - SuccessFactors Platform Release Information FAQ [2H 2020] - Jira PLA-1843

Note: This was not supported on old release. The customers should be activating these users to change such field.

For Employee Central environment, please, follow the KBA 2489526 - Correct or Update Job Relationships Information record via Import in Full Purge mode


Matrix manager, employee import, employee data import , KBA , LOD-SF-PLT-UIM , Employee Import Issues , How To


SAP SuccessFactors HXM Suite all versions