SAP Knowledge Base Article - Public

2437738 - The Advanced Search for Mobile Number in the Customers Work Centre does not give Exact Results


When searching via an Individual Customers phone number in the advanced search, the result gives customers who's phone number contains the number searched for.

Reproducing the Issue

  1. Go to the Customer work center.
  2. Go to the Individual Customer View.
  3. Go to the Advanced Search.
  4. Search via the Mobile Phone Number

The result gives Individual Customers who's number contains the number searched for and not just Individual Customers who have the exact number.


This is expected system behaviour.


The system is designed like this because some Phone Numbers can be maintained in different formats and it makes it easier to search for Phone Numbers without using the country code.


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SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions