SAP Knowledge Base Article - Public

2437841 - Troubleshooting API issues - what you need to provide to Support - Recruiting Management

Symptom

General issues in SuccessFactors when using an Integration via API (SFAPI or ODATA API) with Recruiting Module (RCM).

What you need to provide to Support.

Environment

SAP SuccessFactors Recruiting Manangement

Resolution

Please fill out all the relevant information in the document attached:
Template for troubleshooting API Issues for RCM Module.docx and provide the document to Support.

It is very important that you provide all the details to reproduce from our side, the API logs and clarify in detail what is wrong.

Keywords

RCM, API, SFAPI, ODATA, Integration , KBA , LOD-SF-RCM-API , Webservices & APIs , How To

Product

SAP SuccessFactors HXM Core all versions

Attachments

Template for troubleshooting API Issues for RCM Module.docx