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SAP Knowledge Base Article - PreviewSymptom
Your document is using a Checklist in Ehp1 version.
Some of your steps are assigned to Business Partner "Support team" or any other organisational unit. In this case, system is not sending the workflow to individual business partner placed in team.
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Environment
BBPCRM 701, Solman ITSM
Product
SAP Customer Relationship Management 7.0 ; SAP Solution Manager 7.1 ; SAP enhancement package 1 for SAP CRM 7.0
Keywords
Step partner, Checklists, multiple partners, workflow, support team, 1876056 ,1782183 , KBA , CRM-BTX-SRQ-SM , Please use SV-SMG* , CRM-BTX-SRQ-BF-CKL , Checklist for Services , Problem
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